Frequently Asked Questions
Everything you need to know about shopping with Catharsis.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping can take between 10-21 days depending on your location and customs processing.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our size chart, as our 'Catharsis' fit is designed to be slightly oversized for comfort.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.